Welcome to St-Albert

Module 0: Course Introduction

Introduction

Hello, and welcome to Saint-Albert Cheese Factory! We're happy to welcome you to our team. This course will help you understand our cheese factory and better serve our customers.

Course Objective

The goal is to give you basic knowledge about Saint-Albert, our history, our products, and how we work. These short videos will allow you to talk confidently about our cheese factory and properly answer customer questions.

Course Structure

Our training includes 9 modules of about 2 to 3 minutes:

• Our History

• Our Cooperative Culture

• What the cheese factory does

• Manufacturing Process

• Specific Techniques

• Our cheese products

• Quality & Food Safety

• Customer Service

• Conclusion & Resources

How to Take the Course

Watch the videos at your own pace. After each module, there is a small quiz. The platform keeps track of your progress, so you can take a break and come back later.

What You Will Learn

After this course, you’ll be able to:

Tell the story of Saint-Albert; Describe our different cheeses; Understand our manufacturing process; Know our quality standards; Explain our values; and answer common questions

Why It's Important

Knowing this information is important because our customers expect our employees to be well informed. Understanding our history and our products also helps you better appreciate your role in the team.

Let's Begin!

We're ready to start our journey into the world of Saint-Albert. The first module will tell you about our history, from 1894 to today.

Thank you for taking the time to learn about our cheese factory!

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